ONLINE EXHIBITOR MANUAL

Please upload your public liability insurance using the button below.

Please click the button below to upload your documents.

Please provide the exact name you would like displayed on the shell scheme graphic. Once submitted, this name cannot be changed.

For shell schemes that are not in a row, please indicate the number of panels required. Refer to the stand plan when considering your layout.

Please click the button below to complete the online form and declare that you will adhere to all NEC Site Rules. This confirmation is required for all exhibitors to ensure compliance with the venue’s health, safety, and operational standards.

Please click the button below to confirm that you have read, understood, and will adhere to all Health & Safety requirements for the event. Compliance is mandatory for all exhibitors.

Please complete the form below to showcase your company at the Ice Cream and Artisan Food Show through our website, marketing emails, and show guide. Once submitted, you’ll also receive a media pack with marketing content to help you promote your participation in the show.

Please complete the form by 30th November 2025.

Click the button below:

Please click the button below to register for exhibitor passes for yourself and your staff, or to update any existing registrations. For any questions, email kashif@ice-cream.org.

The eGuide, issued by the Association of Event Venues (AEV), defines the recognised code of practice for health, safety, and operational standards within UK venues. The National Exhibition Centre (NEC) in Birmingham operates in accordance with this eGuide. Therefore, all exhibitors are required to comply fully with its guidelines to ensure adherence to venue regulations and industry best practice.

Click the button below to view this eGuide.

All orders for utilities, services, and other essentials must be placed directly with the venue. Please click the button below to be directed to the NEC website.

If this is your first time ordering, you will need to create an account. Once your account is set up, you can submit your requirements easily.

For any issues or questions, please contact Jane Stenson at jane.stenson@necgroup.co.uk.

Build Dates:

• Monday 2nd February 2026

• Hours: 8:00 AM – 10:00 PM

• Your shell scheme stand will be ready from 8:00 AM on Monday, 2nd February 2026. On this day, you will be able to stock and prepare your stand until 10:00 PM.

Deliveries & Contractor Access:

• All deliveries and contractors should use VE Door 9.2 on build days.

• Exhibitors and contractors must book access through Voyage Control: Book via Voyage Control

• Contractors also need to book a car park pass here: NEC Parking Booking

• Click here for information on booking a contractor car park pass

Exhibitor Access for Unloading:

• Exhibitors requiring access to unload their stand must also book through Voyage Control.

Overnight Lorry Parking:

• Available for contractors in North 12.

Each exhibitor is entitled to 2 free car parking passes per stand in Car Park North 2–4. To claim your passes, please email catherine@ice-cream.org to request your promo code. Once you have received your promo code, use the button below to book your parking passes.

Visitor Hours:

• Tuesday 3rd February 2026: 9:00 AM – 5:00 PM

• Wednesday 4th February 2026: 9:00 AM – 5:00 PM

Exhibitor Access:

• Exhibitors may access the hall from 7:30 AM on both Tuesday 3rd and Wednesday 4th February 2026.

Breakdown / Dismantle:

• Wednesday 4th February 2026: 5:00 PM – 11:00 PM

• All exhibitors must complete breakdown and clear their stands by 11:00 PM. The hall must be completely cleared and cleaned to avoid additional charges from the venue.

If you require rigging for your stand, please download the form below, complete it, and email it to sarah.emerton@necgroup.co.uk, and make sure to include catherine@ice-cream.org. to the email as well.

If you require a forklift for your stand, please email Jane.Stenson@necgroup.co.uk , and make sure to include catherine@ice-cream.org. to the email as well.

Exhibitors who wish to provide food, beverages, or samples to visitors, either onsite or offsite consumption, must complete the Food & Beverage form. Once completed, please email the form to George.Cochrane@necgroup.co.uk, and make sure to include catherine@ice-cream.org. as well.

This ensures that all food and drink provided at the event meets safety and compliance standards.

Please see below for helpful information and step-by-step guides designed to make your exhibitor experience as smooth and straightforward as possible. These resources provide additional details, tips, and guidance to help you prepare effectively for the event.

Enter any of the stand competitions to be judged live on the day. Please submit your form by 26th January 2026.

The floor plan provided is subject to change.

If you require a furniture for your stand, please download the catalog below, and send your requirments via email to Jane.Stenson@necgroup.co.uk , and make sure to include catherine@ice-cream.org. to the email as well.

Book discounted hotel rates for yourself and your staff, subject to availability.

For quick and efficient lead capture, avoid the time-consuming process of manually recording visitor details. Boost your leads and improve your returns by using our lead capture system. Click the button below to complete the lead capture form.

Catherine McNeil – Event Organiser
📞 07525 901240 | ✉️ catherine@ice-cream.org

Mike Atkinson – Build queries & Health and Safety (NEBOSH)
📞 07931 751548 | ✉️ mike@mgasafety.com

jane Stenson – Utilities, Services, Furniture, Design and Build – Preferred Contractor

📞 07968 848011 | ✉️ Jane.Stenson@necgroup.co.uk